Job Title: Client Advocate
Reports to: One-Stop Support Center Manager
General Description: The Client Advocate is part of a five person team, implementing a full range of social work services at Room One to ensure families and individuals have access to community resources and pathways to meet self-determined needs. Responsibilities include delivering support services to individuals, youth and families in the Methow Valley; participating in the shared leadership of Room One’s One Stop Support Center; developing program resources; and helping to move towards purposeful program outcomes.
Overview of Room One: Room One is a health services and advocacy organization based in the remote Methow Valley of Okanogan County. To achieve our vision of a connected community in which all people have the opportunity thrive, we utilize an approach that meets immediate needs and challenges our community to get upstream of health inequities related to poverty and domestic violence. This dynamic approach includes 1) direct individual and family services, 2) prevention education and 3) advocacy for systems change. Because those most marginalized are at disproportionate risk for poor health outcomes, we position our organization to target the needs and build on the strengths of our most vulnerable community members.
The Client Advocate would be a strategic member of our One-Stop Support Center team, which provides individualized support and access to social and health services. In our advocacy work, we lead and collaborate on community initiatives that build well-being and health equity, such as affordable housing, childcare, disaster recovery, and teen-friendly health services.
As we pass our 20th year of operation, we are committed to a bold, responsive and strategic vision. We are looking for a new team member that is excited about addressing persistent inequities with determination, strategy and heart. Room One has a joyful, connected staff culture and offers flexible, family-friendly hours.
Potential Duties & Responsibilities
I. Direct Services
Promote the well-being of Methow Valley families through direct support service strategies: assessment, connection to crisis support, referrals, individual strength-based advocacy, and coordination of community services.
Provide one time or ongoing support services to individuals, youth and families facing systemic barriers to wellbeing, including supporting clients’ in identifying and using their own strengths, navigating social systems, and setting plans for addressing challenges.
Provide culturally-centered information and referrals to public or private agencies and community services.
Partner with appropriate community resources to develop strategies to meet identified needs.
Develop and maintain positive, trusting relationships with clients
Complete intake forms and document visits and services with clients
II. Program Development and Implementation
Ensure Room One One-Stop Support Center’s Client Advocacy represents highest standards of planning, implementation, and evaluation.
Participate in development of a model direct services program
Partner with staff, supervisor, and people we work with to establish, monitor, and evaluate annual program goals
Identify and participate in training and other opportunities to cultivate excellent direct service skills
Ensure data is accurately and thoroughly entered in client services systems
III. System Advocacy
Advocate for services and systems that support the well-being of all people living in the Methow Valley.
Maintain extensive knowledge of community resources
Support Room One in developing responsive resources and community partnerships
Assist clients in gaining access to formal and informal community resources
Participate in educating community and strategic partners on systemic barriers individuals and families face
Help create and uphold mechanisms for clients and community members to guide and participate in community change
In partnership with Room One team, provide administrative support to ensure success, strategic growth, and clarity of Room One programs
Continue to support and implement best practices for managing resources and client files.
Complete intake forms and progress notes for clients requiring ongoing support.
Update daily logs and generate reports for weekly staff meetings.
Assist with Room One marketing of events and client programs.
Assist with front desk staffing and answering phones
Participate in fundraising events
Educational, personal, or professional experience that demonstrates a strong aptitude for the work
Strong interpersonal, communication, and organizational skills.
Ability to empathize and respond calmly in emotionally-charged situations.
Solid understanding of the issues involved in organizing for social justice, and a strong commitment to meeting the particular challenges facing communities of color, low-income communities, and organizations working in rural communities.
Experience in advocacy, basic peer counseling, group facilitation, and boundary setting.
Proficiency with Microsoft Office programs.
Demonstrated experience collaborating with partners and community members to best support and center the leadership of our neighbors
Passion for being in a learning environment and in critical dialogue
Strong commitment to building equity through anti-racism and community organizing principles
Spanish speakers encouraged to apply
Wage & Benefits
28 hours per week, salary starts at $20/hr with planned increases
Employer paid healthcare coverage for staff member (% subject to budget)
Paid vacation & parental leave
Professional development: paid training and extensive development opportunities
Email a cover letter and resume to firstname.lastname@example.org. Interviews will begin May 1st, 2019.
Room One strives to cultivate a staff whose lived experience aligns with the key issues we address. People of color, LGBTQ candidates, those from diverse socioeconomic backgrounds, and people with deep roots in Okanogan County and other qualified candidates are encouraged to apply