Our Client Advocates in the One-Stop Support Center connect our neighbors with resources they need to be safe from violence, pursue well-being and feel connected within our caring community. We recognize that trauma is a common and defining experience for many and can have broad and penetrating effects such as a highly sensitized nervous system, a distrust of others, or a deep sense of powerlessness. A trauma-informed approach necessitates that our programs, policies and environment meet individuals where they are, are destigmatizing and careful not to retraumatize survivors on their path to recovery and rebuilding their lives.
Integrating Trauma-Informed Strategies
Our trauma-informed approach begins the moment a neighbor walks in our door. We strive to provide a welcoming environment that creates a sense of belonging and comfort—offering visitors a warm drink, a comfortable place to sit, and choosing language that validates a person’s experience and upholds dignity. Our Advocates are trained in the pervasiveness of trauma and its wide ranging impacts on survivors, from coping, feeling safe, and even on one’s ability to access services.
Recently, Room One integrated the principles of a trauma-informed approach into our remodel. We now can now meet folks in comfortable, safe and confidential spaces. Aligned with best practices, intake forms and paperwork are not immediately required, and survivors do not have to disclose their trauma history in order to qualify for a program. We know our neighbors are experts in their own lives. By acknowledging and affirming strengths, autonomy and self-determination, we support individuals in becoming their own best advocate.
Unique Needs Require Unique Solutions
We recognize that there is no “one-size fits all” approach to problem-solving big issues like relational violence, homelessness or poverty. We also know that the struggles our neighbors face are interwoven and complex. Traveling to multiple locations to access services and having to retell your story multiple times to people you don’t know or trust is a set up for re-traumatization. This is a main driver behind the creation of the One-Stop Support Center where our services are integrated and available in one place. At the Center we are prepared to link individuals with food assistance, mental health counselling, support groups, baby clothes, safety planning, health insurance and sometimes, just a listening ear. By utilizing a trauma-informed approach we support every person obtaining a unique solution to match their unique needs.